KHALED's CV
Profile summary
Floor Manager with 4 years of experience in customer-facing operations and production environments across the GCC. Managed live operations, coordinated cross-departmental communication, and served as primary contact for VIP clients while supporting team service delivery. Committed to maintaining high presentation standards and resolving operational issues under pressure.
Career highlights
Operations Management: Managed customer-facing operations in fast-paced live environments while ensuring smooth service delivery.
Client Liaison: Acted as a primary point of contact for guests, presenters, and VIP clients.
Issue Resolution: Handled customer complaints and resolved issues quickly to maintain satisfaction.
Team Supervision: Supervised and supported team members to deliver consistent, high-quality service.
Key skills
Professional experience
Coordinates customer-facing workflows across live production environments, acting as primary liaison for guests, presenters, and VIP clients while directing cross-departmental communication.
- Manages floor operations to maintain service delivery standards during live broadcast events.
- Resolves guest and VIP inquiries to sustain satisfaction levels.
- Directs team members on shift to align execution with broadcast schedules.
- Maintains protocol adherence under pressure across operational areas.
Directed workflow organization for studio set design projects, aligning cross-functional teams to meet strict delivery deadlines across guest-facing environments. Maintained presentation standards for production areas while coordinating day-to-day operational schedules.
- Coordinated daily operational workflows across production teams to maintain service delivery schedules.
Education
English Literature
Languages
Arabic · Native
English · Professional